FAQs and Support Center

"The desired vendor daemon is down" error message

This is a variation of the invalid or missing license file error message. Usually, it indicates that the license server is running, but not configured correctly. For instance, the necessary ports may not be open, or the options file (which is needed for host-based or user-based setups) may be missing or is not using the correct syntax.

For more information on configuring a license server, please see our installation guide. If you are still having problems, or have questions, please send:
  1. A copy of your server and client licenses (.lic and .dat files respectively)
  2. The debug log file.
  3. A screen shot of the Config Services window.
to support@maplesoft.com.  The screen shot should show the ends of the file paths, as seen below:

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