FAQs and Support Center

Troubleshooting

Maple does not start (or takes a long time to load)

There are a number of possible reasons why maple is not starting properly. Assuming that your operating system is compatible with Maple, many start-up issues can be solved by: Updating Maple with the late...

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Permissions errors in Maple

If you encounter a permissions error such as: Error, permission denied: no read access please try running Maple with administrative privileges. If that doesn't help, please go to "Tools" > "Options" (or...

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'Can't find the name of Intel ICD OpenGL driver' Error

After closing the window a handful of times, the error message will stop appearing, and Maple/MapleSim will start like normal. However, the problem is related to the installation of the watcom compiler, which ...

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"Could not create the Java virtual machine" Error

When starting Maple, the error Could not create the Java virtual machine is a fairly generic message. There are number of possibilities for the source of the problem, including: The Java heap size is to...

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Cannot 'Print to PDF' on Macintosh

This issue is due to Maple's incompatibility with the built-in printing software for Macintosh computers, and the solution is to connect to a printer so that different printing software can be used. If you do ...

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Missing toolbar on High Sierra

This glitch is likely the result of a Macintosh bug for systems with a language set to a non-English language. Upgrading to 10.13.1 should resolve the issue, but if not, please perform the following steps: ...

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Maple files not opening on Macintosh

If you are unable to open a Maple file on a Macintosh computer, please try the following: If you get a "database is not opened" error, please delete or replace any non-English characters within the file nam...

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Can I repair a corrupted file?

To potentially repair a corrupted Maple worksheet, you can open the worksheet in a text editor and try the following: Delete every occurrence of "NUL". Tip: In the "Find" window of Notepad++ with "Regul...

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'Kernel connection has not yet been established' error in Maple

This error message indicates that Maple is having problems connecting to the kernel over a local host connection. Computer-based causes and solutions The computer needs to be restarted. The operating s...

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'Kernel connection has been lost' error in Maple

This error message suggests that the localhost connection between Maple and the kernel was properly established when Maple started, but then was broken. Likely, one the following is the culprit: Your works...

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