FAQs and Support Center

Activation & Licensing

Where do I find my Maple license file?

Standalone Maple Your Maple license file is saved to your computer's Maple <maple>/license folder as license.dat. For standalone installations and network client license files, the default location for ...

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Manual activation of Maple

Windows To activate Maple 2017, you can locate activation.exe using either a file manager (like Windows Explorer or File Explorer) or the Start Menu. Just in case, run the file "as administrator". T...

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Determining your computer's Host ID/MAC Address/Disk Serial Number

Maplesoft products use FLEXlm for licensing, and a license file (e.g. license.dat for Maple) is tied to a computer, particularly the Host ID/MAC Address, or Disk Serial Number (for Windows). If you need to know...

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'Invalid or missing license file' errors in Maple

The most common class of Maple errors is the "Invalid or missing license file" error, which comes in many flavours. This error indicates, obviously, that there is a problem either with the Maple license file, l...

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How do I perform an offline activation of Maple?

To perform an "Offline Activation", please follow the steps below: Determine and write down the Host ID or Disk Serial Number of your system. Don't know how? Please visit Determining your computer's Ho...

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'There was an unknown network error' during activation of Maple

This message indicates that Maple's activation program is having difficulties connecting to the activation server. If the computer is indeed connected to the internet, an offline activation is probably required...

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'System clock has been set back' error when starting Maple

The "System clock has been set back" variation of the "Invalid or missing license file" errors usually occurs when the computer’s system clock has been set forward and later corrected, but it could also be caus...

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"Unable to determine the Host ID of this system" error

This error message suggests that the activation program is having difficulty reading your system's Host ID. Below are some possible workarounds: Most likely, there is a permissions error which is preve...

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'The license manager file... does not exist, or could not be opened' error when starting Maple

"'The license manager file... does not exist, or could not be opened" is a variation of the "Invalid or missing license file" errors. It indicates that Maple has not been activated, or that the license file its...

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'License server machine is down or not responding' error when starting Maple

The "License server machine is down or not responding" variation of the "Invalid or missing license file" errors occurs on a computer running Maple that connects to a license server to check out a license. When...

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