FAQs and Support Center

Determining the read host ID

The host ID of your computer is what your Maple uses to validate your license file, and it can sometimes change if you update your operating system (or even use a different internet connection).  This will obviously invalidate your license file, so if this happens, you need to send your new host ID and your current license file to support@maplesoft.com so that your license file can be updated.

To determine the Host IDs, as read by Maple, you can execute the commands below. Since the host ID is based on network connections, we recommend executing these commands while all network connections are off.

Windows (using a Command Prompt):

cd "C:\Program Files\Maple 2017\bin.X86_64_WINDOWS"
lmutil lmhostid -vsn > %f%
lmutil lmhostid >> %f%

If you have issues with the second command, please use the following instead:

cd "C:\Program Files\Maple 2017\bin.X86_64_WINDOWS"
lmutil lmhostid


Macintosh (using a Terminal Window):

cd "//Library/Frameworks/Maple.framework/Versions/2017/bin.APPLE_UNIVERSAL_OSX"
./flexhostid > "//Users/$USER/Desktop/readhostid.txt"


Linux (using a Terminal Window):

cd "//home/$USER/maple2017/bin.X86_64_LINUX"
./flexhostid > "//home/$USER/Desktop/readhostid.txt"


A file, "readhostid.txt", with all the information should have been created and saved to the Desktop.

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